COVID-19 Update 4

Practice Hours and Services

Upcoming Public Holidays

Easter: Friday, 2 April to Monday 5 April 2021
Anzac Day: Monday, 26 April 2021
May Day: Monday, 3 May 2021

We are Closed for Renovations

Thursday, 1 April 2021 and
Tuesday, 6 April to Friday, 9 April 2021

Thank you for your patience and we look forward to seeing you in our newly renovated practice.

The Practice will be closed for Annual Leave

Tuesday, 27 April to Friday, 30 April 2021

Practice Hours and Services

Monday – Thursday: 8:30am -12:30pm and 1:30pm – 4:30pm

Friday: 8.30am – 12.30pm

Jennifer Mullen offers Psychotherapy and Yoga Therapy Sessions by appointment.

Harry Normand offers Remedial Massage by appointment.

We are inviting expressions of interest from Medical and Allied Health Practitioners and we are also looking for a Senior Medical Receptionist for 24 hours a week.

View our Position Vacant Post here.

COVID-19

Please check in using our Safe Visit QR using your smart phone to register and show reception your confirmed visit.  If you don’t have a smart phone you can sign in manually.  This will help us track visits for patients and visitors more accurately.

Use safe hand hygiene on arrival and observe other current government precautions.  Call the practice rather than attend in person if you are concerned you may have COVID-19 symptoms.  We will help you with the next step.

COVID Vaccine

This is now available through Townsville Hospital.

To check your eligibility, visit the Australian Government’s Vaccine Eligibility Checker webpage.

https://covid-vaccine.healthdirect.gov.au/eligibility

When you are eligible, please phone the Townsville Hospital on 4433 7908 for appointment and bring photo ID and your Medicare Card to the appointment.

Appointments

Influenza Vaccine

The Government Subsidised Influenza Vaccine is rolling out from 29 March and private vaccines are due for delivery from 1 April.  Call reception to make an appointment.

Scheduling Planned Care

Our practitioners recommend planned care activities in your unique circumstances at your first and ongoing consultations. We suggest you schedule planned activities in advance for your convenience.

We also request that you respond immediately to SMS and email reminders as it helps us monitor availability for when you, or another patient, require more urgent care.

We’ve had some minor issues with voice mail which are resolving.  We are required to use a greeting message that states emergency instructions.  If you cannot wait for reception to answer, please leave a message and we will return your call.

Acute Care

If you have a medical emergency, call 000 and go directly to Townsville Hospital. If the matter can wait until we reopen, call early in the day our reception team will triage your health concern and allocate an appointment time for you.  

Telehealth

A Telehealth consultation is helpful for care between planned visits, where the practitioner deems that an in-person consultation and examination is not required. Telehealth is conducted by Zoom or Phone. Your practitioner may call a little later than the arranged time and will give priority to in-practice patient emergencies.

Please identify your health request clearly so that reception can offer the best type of appointment in your circumstances. 

Care Policy

Our Care Policy explains the best way to access our care arrangements.