COVID-19 Update 2

We are open to support your health needs and we have implemented measures to promote wellness, safety and smooth operation of the practice. It is important to attend the practice for your normal health care. That includes preventative activities, renewal of medications and referrals, and any new or worrying symptom that may or may not be related to COVID-19 symptoms.  In addition, call us for early intervention if you have a diagnosis involving a compromised immunity, asthma, diabetes, kidney problems and other chronic health condition. 

We ask that you follow the following measures during your visits:

  • Attend your appointment alone where possible;
  • Arrive at your appointed time and we will try to see you within your allocated time;
  • Observe the 1.5 metre rule as you move through the practice;
  • Sit in one of the 4 separate waiting areas;
  • On arrival, wash your hands using hand gel provided at the counter or basin along the hall to the toilets;
  • Dispose of tissues after use in bins provided;
  • Bring your own water or use paper cups provided;
  • If you are unwell for one of these visits, call before attending your appointment to alert us.

Influenza Vaccination

Particular formulations are becoming available for the following categories of patient, with the following estimated times for release:

  • Free for children between 6 months and 5 years, and up to 9 year if its the first immunisation – due April 5;
  • Individuals between 5 and 64 years with preexisting conditions predisposing them to severe influenza as determined by practitioner – due April 5;
  • Individuals over 65 years – due March 23 and has not arrived;
  • Private Vaccine has arrived. 

Phone 4721 2022 for an appointment. If the vaccine is not available we will place you on a list for further arrangement.

COVID-19 Diagnosis and Treatment

We are concerned with you having the correct diagnosis, appropriate isolation and treatment.

If you have travelled to a country considered to pose a risk of transmission within 14 days, have had close contact with someone with a confirmed case of COVID-19 or you have a fever or acute respiratory infection (shortness of breath or cough) with or without a fever, please phone 4721 2022 immediately.  Depending on your symptoms and contact with the virus, distance from the practice and whether you have other chronic health challenges, you will be triaged accordingly. 

If you have positive symptoms and you are unwell, you will be put through to Dr Mullen immediately; or you will be offered a phone consultation or a face to face consultation.  If a medical practitioner determines that you should be tested, then you must be managed as a suspect case. This means:

  • If you require an immediate face to face consultation we ask you to wait in a separate consulting room for your privacy and comfort;
  • If you have symptoms, our staff will wear a mask and ask you to do the same;
  • If you are deemed to be a COVID-19 suspect, follow medical advice that may include admission to hospital or presentation at a designated testing site for immediate testing. Follow their instructions;
  • Your practitioner is required to report suspect cases to the Queensland Government including location of your self quarantine;
  • Following this, you must self quarantine pending results (72 hours). This means ideally using a separate room and toilet and protecting loved ones from close contact;
  • You may be symptomatic during this time so its important to following medical advise for symptoms, rest, sip water regularly and nourish yourself;
  • A regular breathing practice and if possible gentle movement practice that fills the lungs and relaxes your system is ideal;
  • If you test as positive, please follow further instructions for your care.


Please don’t use our online booking system for COVID-19 related illness.  If you call us directly we can more accurately assess the nature of your illness and triage your care.  If experience severe symptoms after hours call 000 and advise the operator if you think you may be a COVID-19 suspect. 

Care Policy

Our Care Policy explains the the best way to access our care arrangements.

Our Services

QML will not operate at Nautilus Health until further notice. 
Jennifer is offering Skype sessions as an alternative to in person sessions from March 30.
Harry Normand is not provide massage therapy services until further notice.
Yoga class are suspended until further notice. Please practice at home!
All our other services have been assessed for risk and are operating with attention to social distancing and personal hygiene.


In order to provide essential services, our practitioners have cancelled leave dates until further advice is available.