Nautilus Health Privacy Policy


This policy provides information to patients as to how their personal and health information is collected and used within the Practice, and the circumstances in which we may disclose it to third parties.


           Nautilus Health:

  • provides a copy of this policy upon request
  • ensures our team comply with the APP and deals appropriately with inquiries or concerns
  • takes such steps as are reasonable in the circumstances to implement practices, procedures and systems to ensure compliance with the APP and deal with inquiries or complaints proactively.
  • collects personal information for the primary purpose of managing a patient’s healthcare and for nancial claims and payments. 

           Our Team take reasonable steps to ensure patients understand:

  • what information has been and is being collected
  • why the information is being collected
  • how the information will be used or disclosed
  • why and when their consent is necessary
  • our procedure for access and correction of information, and responding to complaints of information breaches, including by providing this policy. 

          Our Patients:

  • provide personal and demographic information via registration at their first appointment.
  • are provided with our Care Policy with a link to this policy
  • are encouraged to speak to their practitioner about use of health information
  • consent to have their health information used for provision of medical services
  • provide additional consent if the personal information collected may be used for any other purpose.
  • understand that personal information for medical purposes is held securely in electronic form in protected information systems or in hard copy format in a secured environment until it is incorporated into this record
  • understand the significance of updating changes in
  1. name, address and and at least 2 current forms of contact, emergency contact
  2. Medicare number for identification and claiming purposes
  3. Medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors.
  4. That during the course of providing medical services, the Practice’s healthcare practitioners will consequently collect further personal information.
  5. Therefore personal information may also be collected from the patient’s guardian or responsible person (where practicable and necessary), or from any other involved healthcare specialists.

      Use and Disclosure

Personal information will only be used for the purpose of providing medical services and for claims and payments, unless otherwise consented to. Some disclosure may occur to third parties engaged by or for the Practice for business purposes, such as accreditation or for the provision of information technology. These third parties are required to comply with this policy. The Practice will inform the patient where there is a statutory requirement to disclose certain personal information (for example, some diseases require mandatory notification).

Nautilus Health will not disclose personal information to any third party other than in the course of providing medical services, without full disclosure to the patient or the recipient, the reason for the information transfer and full consent from the patient. The Practice will not disclose personal information to anyone outside Australia without need and without patient consent.

Exceptions to disclose without patient consent are where the information is:

  • required by law
  • necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
  • to assist in locating a missing person
  • to establish, exercise or defend an equitable claim
  • for the purpose of a con dential dispute resolution process.

Nautilus Health evaluates all unsolicited information it receives to decide if it should be kept, acted on or destroyed.

We not use any personal information in relation to direct marketing to a patient without express consent. Patients may opt-out of direct marketing at any time by notifying the Practice in a letter or email.


We acknowledge patients may request access to their medical record. We encourage patients to make this request in writing, and we respond within a reasonable time.

We will take reasonable steps to correct personal information where it is satisfied they are not accurate or up to date. From time to time, Nautilus Health also ask patients to verify the personal information held by the Practice is correct and up to date and to notify us when outstanding medical matters have been health with elsewhere so that we can update our records. Patients may also request the Practice corrects or updates their information, and patients should make such requests in writing.

We take complaints and concerns seriously. Patients should express any privacy concerns in writing. The Practice will then attempt to resolve it in accordance with its complaint resolution procedure.

For more information see